📌 Key Takeaway: Look for a cleaner or company that's insured (and ideally bonded), gives a clear written scope, and offers a satisfaction guarantee or re-clean policy. A one-time trial clean is the easiest way to judge fit.

Questions to Ask

  • Are you insured and bonded? Can I see proof?
  • Do you run background checks on staff?
  • Will the same cleaner or team come each time?
  • What exactly is included in a standard visit?
  • What's your policy if I'm not satisfied?
  • How do you handle keys or door codes?
  • What's your cancellation and rescheduling policy?

Setting Expectations

  • Write down your priority list and anything off-limits.
  • Point out delicate surfaces (natural stone, hardwood, antiques).
  • Agree on supplies — theirs or yours.
  • Share pet instructions.

Red Flags

  • No written scope or price
  • Unwilling to show insurance
  • Prices far below local norms — often a sign of rushed work or no coverage
  • Large upfront payment for recurring service

Start With a Trial

Book a one-time clean before committing to recurring service. Walk through afterward and give specific feedback — good cleaners appreciate it and adjust quickly.

Frequently Asked Questions

What does "bonded" mean for a cleaning service?

A bond offers a way to recover losses if an employee is found responsible for theft. It's separate from liability insurance, which covers accidental damage.

How much notice do cleaners need to cancel?

Many services require 24-48 hours' notice to avoid a cancellation fee — check the policy before booking.